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Will I be charged for receiving texts while in the US?

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‎11-01-2022 12:11 PM - last edited on ‎11-01-2022 12:18 PM by RogersMaude

I have Rogers home internet and since I got that, I am being offered a mobile plan with Rogers as well. However, before shifting from my current provider, I wanted to confirm if I will I be charged for receiving texts while in the US? While the answer to this should be no as the plan being offered to me includes Unlimited calling and texting within Canada. However, more than 5 chat executives tell me that if I receive network on my Rogers number for ANY ACTIVITY while in the US, I will be charged 12$/day which is the Roam like home plan. Confused here. Looking for help!

Re: Will I be charged for receiving texts while in the US?

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‎11-02-2022 10:53 AM

Welcome to the Rogers Community and thank you for your post. Making sure you're well informed before leaving is key to avoid any bad surprises once you're back.

Thanks for reaching out to us via private message - I thought I'd reply here as well in case other users have the same question.

If you're covered for text messages in Canada, you will not be charged for incoming SMS while in the US. However, you need to ensure that your Data Roaming is turned off in the Settings of your phone to prevent any Roam Like Home charge. That way, you won't incur charges if you don't place or answer phone calls or send out text messages.

Data roaming is turned off by default on many devices. To use data while travelling with Roam Like Home, you’ll need to turn on data roaming in your device settings. If you want to make sure you're not charged when your phone simply connects to the network, make sure you keep data roaming turned off.