- Download claim form
- Download direct credit form
(Please complete this form if you wish to have your claims reimbursements credited into your nominated bank account)
Claim online using our pet portal
For easy instant lodging of claims and management of your policy!
Claims checklist
Prior to submitting your claim, have you:
- Completed the claim form?
- Attached the actual itemised invoice and receipts?
- Had your vet sign the claim form?
- Attached a veterinary history if it is your first claim?
Your claim will be processed without delay!
Get your claims processed at the vet & pay only the gap!
*Makes claiming fast & easy
*Less out of pocket expense
Protect your loved ones
Sign up to get your first 2 months free and start saving on eligible vet bills! Claim paid in 24hrs. Amazing service! Marc , Sept 23 Claims process is fantastic! Monique, Apr 23 Using the portal was quick & easy. Terry, Oct 23 Peace of mind. Very friendly staff. Marilyn, March 23 Exceptional service & quick payment! Simon, June 23 One of the best insurers I have dealt with. John, Aug 23 Very surprised at how much we saved. Fishman, Jan 23 Has been a lifesaver! Cat, Oct 22 Would not be without it. Alex, Jun 22 Fast, efficient claims process. Clare, Nov 2210% discount for multiple pets 1
Free engraved pet ID tag on sign up 3
Customer Satisfaction
21 day cooling off
Life-long cover 4
GapOnly® & easy claims
- Pet Insurance
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- Why insure your pet?
- Why insure with us?
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Bow Wow Meow is proud to be an Aussie owned and operated company, based in Sydney. We are more than a pet insurance provider, we are pet people too!
Bow Wow Meow is proud to be an Aussie owned and operated company, based in Sydney. We are more than a pet insurance provider, we are pet people too!
Bow Wow Meow is proud to have been chosen as Product Review’s Pet Insurance Award Winner every year from 2018-2024! This is based on 2,916 independent customer reviews (as at 02/07/2024), with ratings of:
Ultimate Care plan – 4.6 stars
Peace of Mind plan – 4.6 stars
Accident Plus plan – 4.5 starsGoogle rating = 4.5 stars (based on 869 reviews)
Trust Pilot rating = 4.7 stars (based on 518 reviews)
Bow Wow Meow is proud to have been chosen as Product Review’s Pet Insurance Award Winner every year from 2018-2024! This is based on 2,916 independent customer reviews (as at 02/07/2024), with ratings of:
Ultimate Care plan – 4.6 stars
Peace of Mind plan – 4.6 stars
Accident Plus plan – 4.5 starsGoogle rating = 4.5 stars (based on 869 reviews)
Trust Pilot rating = 4.7 stars (based on 518 reviews)
Bow Wow Meow is proud to have been chosen as Product Review’s Pet Insurance Award Winner every year from 2018-2024! This is based on 2,916 independent customer reviews (as at 02/07/2024), with ratings of:
Ultimate Care plan – 4.6 stars
Peace of Mind plan – 4.6 stars
Accident Plus plan – 4.5 starsGoogle rating = 4.5 stars (based on 869 reviews)
Trust Pilot rating = 4.7 stars (based on 518 reviews)
Bow Wow Meow is proud to have been chosen as Product Review’s Pet Insurance Award Winner every year from 2018-2024! This is based on 2,916 independent customer reviews (as at 02/07/2024), with ratings of:
Ultimate Care plan – 4.6 stars
Peace of Mind plan – 4.6 stars
Accident Plus plan – 4.5 starsGoogle rating = 4.5 stars (based on 869 reviews)
Trust Pilot rating = 4.7 stars (based on 518 reviews)
Bow Wow Meow has been chosen as a winner in the Finder Pet Insurance Awards 2024. Finder’s panel of experts analysed over 140 quotes to award our Ultimate Care Plan the winner of the “Pet Insurance – Value” category.
Bow Wow Meow has been chosen as a winner in the Finder Pet Insurance Awards 2024. Finder’s panel of experts analysed over 140 quotes to award our Ultimate Care Plan the winner of the “Pet Insurance – Value” category.
- Privacy Policy
- Terms & Conditions
- Copyright 2024
Bow Wow Meow Pet Insurance
Mail: Locked Bag 9021, Castle Hill, NSW 1765
Email: bowwow@petsure.com.au
Phone: 1800 668 502Terms, conditions, waiting periods, limits, sub-limits and exclusions apply. Bow Wow Meow Pet Insurance policies entered into for the first time prior to 14 June 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Bow Wow Meow Pty Ltd ABN 76 124 601 127, AR 318913 (BWM). Bow Wow Meow Pet Insurance policies entered into for the first time on or after 14 June 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, BWM.
Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing or choosing to continue with the product. PDS and Target Market Determination available on this website.
Testimonials and customer experience may vary depending on individual circumstances. Claims are assessed subject to policy terms and conditions.
*Offer commences on 30 November 2023 at 12.01am AEST and ends 31 December 2024 at 11.59pm AEST (Offer Period). Offer provides new customers with 2 months free in their first policy year only when they purchase a Bow Wow Meow Pet Insurance Policy during the Offer Period (Offer). For monthly or fortnightly instalment payers, you will not be charged an instalment for the first three months of your first policy period and your instalments will commence to be charged from the fourth month of your policy period. For annual payments, the three months free will be deducted from your first policy year premium at the time of purchase. Offer applies to new Bow Wow Meow Pet Insurance policies purchased during the Offer Period, online or by phone, using promo code 2MFREE. Offer will cease if you change your level of cover. Offer cannot be used in conjunction with any other offer with the exception of the multi-pet discount. Offer subject to the Bow Wow Meow Pet Insurance policy terms and conditions and eligibility criteria applies for Bow Wow Meow Pet Insurance (see Product Disclosure Statement). Bow Wow Meow Pet Insurance reserves the right to withdraw, vary or extend this offer at any time, without notice.
^VetChat is a non-insurance product that is separate from the Bow Wow Meow Pet Insurance product and is separately provided by VetChat Services Pty Ltd (VetChat). VetChat is a related company of PetSure (Australia) Pty Ltd. VetChat consult membership and consultations are subject to VetChat’s general Terms and Conditions, including the Privacy Policy, which are available online at www.vetchat.com.au. For the full terms of this offer, visit bowwowmeow.vetchat.com.au/terms-and-conditions. Register for VetChat at bowwowmeow.vetchat.com.au/signup to access your complimentary VetChat consult membership during the current policy period. Bow Wow Meow Pet Insurance may withdraw or extend this offer at any time without notice.
1 Bow Wow Meow Pet Insurance policyholders get a 10% discount that applies to their second and subsequent Bow Wow Meow Pet Insurance policies only, based on the order that pet details are entered when you obtain a quote, or the order that policies are purchased (if purchased separately) (“Discount”). Discount is applied to your premium at the time of purchasing a second or subsequent policy for an additional pet, when purchased in the same transaction. For existing policyholders that wish to insure an additional pet, please call us on 1800 668 502 for the Discount to apply. Application and order of the Discount is reallocated across remaining policies upon a policy cancellation, where there are two (2) or more active policies. Should a policy(s) be cancelled resulting in only one (1) remaining active policy, the multi-pet discount will cease to apply on the next renewal. Discount may be used in conjunction with other offers, unless otherwise specified. Bow Wow Meow Pet Insurance reserves the right to withdraw, vary or amend this Discount at any time, without notice. Eligibility criteria applies for Bow Wow Meow Pet Insurance and is subject to the Bow Wow Meow Pet Insurance terms and conditions (Refer to the PDS).
2 Offer commences on 1 December 2023 at 12.01am AEST and ends 31 December 2025 at 11.59pm AEST (Offer Period). Offer provides new customers with two months free in their first policy year only when they purchase a Bow Wow Meow Pet Insurance Policy during the Offer Period (Offer). For monthly or fortnightly instalment payers, you will not be charged an instalment for the first two months of your first policy period and your instalments will commence to be charged from the third month of your policy period. For annual payments, the two months free will be deducted from your first policy year premium at the time of purchase. Offer applies to new Bow Wow Meow Pet Insurance policies purchased during the Offer Period, online or by phone, using the promo code BWMP2. Offer will cease if you change your level of cover. Offer cannot be used in conjunction with any other offer with the exception of the multi-pet discount. Offer subject to the Bow Wow Meow Pet Insurance policy terms and conditions and eligibility criteria applies for Bow Wow Meow Pet Insurance (see Product Disclosure Statement). Bow Wow Meow Pet Insurance reserves the right to withdraw, vary or extend this offer at any time, without notice.
3 Offer only eligible to policy holders who continue to hold their policy after the 21-day cooling off period has ended. Offer also applies each policy year where you change your contact details or your pet’s tag is lost. Limit of one (1) Pet ID Tag per policy year.
4 Once your pet is accepted and as long as we continue to provide this product, and you continue to renew your policy without a break, lapse or change in the level of cover, your pet will be covered for eligible vet expenses. Cover is subject to the terms and conditions of the policy for each renewal period. For further details, refer to your PDS.
5 You may apply for a review of a condition that existed or occurred prior to the commencement date of the first policy period or within an applicable waiting period, if it has been excluded from cover as a pre-existing condition. Whether that is the case will depend on the nature and experience of the condition, and some conditions are eligible for review after an 18-month period – refer to your Policy Booklet for more information, terms and conditions. If you would like us to review whether a Temporary Condition/s which has been subject to the Pre-existing Condition exclusion in your policy remains excluded, you may apply to us to review the Condition. To do so, your Vet will need to certify and provide veterinary records verifying that the Condition remains a Temporary Condition and has not existed, occurred or shown noticeable signs, symptoms or an abnormality for a period of 18 months. The Pre-existing Condition exclusion(s) shall not be deemed to have been lifted unless agreed to by us in writing. For more details refer to the Product Disclosure Statement, or download the form here.
6 According to productreview.com.au. Bow Wow Meow Pet Insurance has been chosen as Product Review’s Pet Insurance Award Winner every year from 2018 to 2024 inclusively.
7 Refer to the applicable Product Disclosure Statement for details of Bow Wow Meow Pet Insurance cover.
8 Only applies to treatments under the optional Routine Care cover (non-insurance benefit). Refer to the Product Disclosure Statement for further details.
9 Refer to the applicable Product Disclosure Statement for further details.
10 Terms and conditions apply. Refer to the applicable Product Disclosure Statement for further details.
11 Excluding pre-existing conditions.
12 For more information about our policy options and any terms and conditions, refer to the Product Disclosure Statement.
13 This is an example only. Not all conditions and treatment will be covered. Refer to the Product Disclosure Statement for details of Bow Wow Meow Pet Insurance cover.
14 This is based on how Bow Wow Meow policy holders have insured their pets from 1/1/2019 – 1/12/2019.
15 Most common health issues for this pet/breed from 1/1/2019 – 1/12/2019.
16 This is based on Bow Wow Meow policy holders who made claims for this pet/breed from 1/1/2019 – 1/12/2019.
17 This is based on Bow Wow Meow policy holders who made claims for this species from 1/1/2022 – 31/12/2022. 97% of claims paid within 5 days between April 2022 – September 2023.
